Frequently Asked Questions
Our Jewelry
Store your jewelry separately and avoid exposing it to liquids and cosmetics. Plated jewelry with too much heat and humidity to tarnish, store your pieces in a dark, cool, dry place to prevent this.
Our best advice is: wear your pair often (this helps reduce oxidation) and keep them in your Penny Pairs bag when not in use.
We are committed to providing the best quality. All silver jewelry purchased from us comes with a 180-day guarantee for color change.
Guarantee Details:
– Covers color changes due to manufacturing defects.
– Customers must return the product with the original purchase receipt.
– Does not cover damage from wear, chemicals, or improper care.
Payment & Shipping
We offer a variety of secure payment options to ensure a smooth shopping experience:
1. Credit/Debit Cards: We accept all major credit and debit cards.
2. PayPal: Complete your purchase quickly and securely with PayPal.
3. Bank Transfer: Direct bank transfers are also available.
4. Cash on Delivery: You can opt to pay in cash when your order is delivered just in uae
Update Your Address
To ensure smooth delivery of your orders, please keep your address information up to date. If you need to update your address, follow these simple steps:
1. Log in to your account.
2. Navigate to the “Profile” or “Address Book” section.
3. Enter your new address and save the changes.
If you encounter any issues or need assistance, please contact our customer support team.
Thank you for helping us serve you better!
Shipping Costs
We strive to provide affordable shipping options for our customers. Our shipping costs are based on the following:
1. Location: Shipping fees vary depending on your delivery address.
2. Order Total: Orders over a certain amount may qualify for free shipping.
3. Shipping Method: We offer different shipping methods, each with its own rates and delivery times.
For detailed shipping costs, please check our shipping page or during the checkout process. If you have any questions, feel free to contact us!
Product Shipping Notice
Please note that due to the handmade nature of our products, delivery times are as follows:
– If in stock: You will receive your order within 3 to 10 business days.
– If out of stock: Delivery may take between 20 to 30 business days.
Thank you for your patience. If you have any questions, please feel free to contact us.
Value-Added Tax (VAT)
All prices on our website include applicable value-added tax (VAT) where required. The VAT is calculated based on your location and will be clearly shown during the checkout process.
If you have any questions regarding VAT or need further clarification, please feel free to contact our customer service team.
Thank you for shopping with us!
Returns & Exchanges
Product Return Policy
We are committed to quality and want you to be satisfied with your purchase. If you need to return a product, please follow these guidelines:
1. Return Period: You can request a return within 7 days of receiving the product.
2. Product Condition: The product must be in its original condition, unused, and with all tags and packaging intact.
3. Return Process: To initiate a return, please contact our customer service team. We will guide you through the return process.
4. Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong item was sent.
If you have any questions, feel free to contact us.
Thank you for choosing us!
Order Issues
We strive to ensure that your shopping experience is smooth and satisfactory. However, if you encounter any issues with your order, please follow these steps:
1. Check Order Confirmation: First, verify your order confirmation email to ensure that all details are correct.
2. Delivery Problems: If your order has not arrived on time or you received the wrong item, please contact our customer service team for assistance.
3. Defective Products: If you receive a defective or damaged product, please reach out to us within 7 days of receiving your order for a resolution.
4. Refunds and Exchanges: We are happy to assist with refunds or exchanges as per our return policy.
Your satisfaction is important to us, and we are here to help! Please don’t hesitate to get in touch with any concerns.
Thank you for your understanding!